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Technical Support
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Contact Technical Support service by email or phone
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By Phone
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| North America |
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Phone Number: (800) 507-6268
Alternate Phone Number: (800) 392-2873
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| Latin America and Caribbean |
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Hours: 8am to 8pm (EST)
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Toll Free:
+1-800-507-6268 and +1-800-392 2873
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Email:
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Access Technical Support:
Access-support@jci.com | |
Video Technical Support:
Video-support@JCI.com | |
Technical Training Inquiries:
latam.certificaciones@jci.com | |
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Local Direct Dial Numbers:
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Argentina – Buenos Aires:
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Brazil – Sao Paulo:
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(+54-11-5199-3104)
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(+55-11-3181-7377)
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Chile – Santiago:
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Colombia – Cali:
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| (+56-2-3210-9662)
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Colombia – Medellin:
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Costa Rica- National VOIP:
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(+57-4-204-0519)
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(+506-4000-1655)
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Dominican Rep.- Sto Domingo:
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El Salvador – San Salvador:
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(+1-829-235-3047)
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(+503-2136-8703)
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Guatemala – Guatemala City:
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Mexico – Mexico City:
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(+502-2 268-1206)
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(+52-55-8525-1801)
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Panama – Panama City:
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Peru – Lima:
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(+507-836-6265)
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(+51-1-642-9707)
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Venezuela – Caracas:
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(+58-212-720-2340)
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| Europe, Middle East and Africa |
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Hours: 8:00am to 6:00pm CET
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Toll Free:
+ 800 CALLTYCO (+ 800-2255 8926)
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Direct: +31 475 352 722
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Email:
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Technical Post-Sales Inquiries:
Video-support@JCI.com | |
Technical Training Inquiries:
emea.training@tycoint.com | |
All license Inquiries:
sp-licensing-support@jci.com | |
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Local Direct Dial Numbers:
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UK:
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Spain:
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(+44 330 777 1300)
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(900 99 31 61)
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Israel:
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Germany:
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| (+972-772 201 350)
| (0800 1806 757))
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France:
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Belgium:
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(0800 90 79 72)
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(0800 76 452)
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Italy:
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Bahrain:
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(+39-0230 510 112)
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((0)800-04127)
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Ireland:
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Russia:
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(1800943570)
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81080020521031
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Denmark:
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Nordic:
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(+45-4494 9001)
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(04494 9001)
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Greece:
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UAE:
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(00800-312 294 53)
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((0)800-03107123)
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Turkey:
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Qatar:
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(00800-31923007)
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((00) 800100841)
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South Africa:
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Kuwait:
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(+27 (0) 10 100 3292)
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((0) 22062915)
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Oman:
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Lebanon:
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((00) 80074364)
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01-426-801, new dial tone and then dial 8552343677
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KSA:
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+9668008500509
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| Asia Pacific |
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Hours: 9am to 6pm CST (China Time) and 9am to 7pm IST (India Time)
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Toll Free:
+ 800 CALLTYCO (+ 800-2255 8926)
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Local Direct Dial Numbers:
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India:
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China:
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+91-80-4199-0994
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+86-21-6163-8644
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Australia:
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Oceania and New Zealand:
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+1-800-580-946
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+64-9942-4004
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Email:
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Video Technical Support:
Video-support@jci.com | |
Technical Training Inquiries:
apac.training@jci.com | |
All license Inquiries:
sp-licensing-support@jci.com
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Technical Support - Faster
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Support can only be granted to authorized installers. The TeamViewer button below allows you to share control of your computer and screen with the Technical Support team. If you require technical support, we recommend following these steps on the computer that you require assistance with.
- Click the following TeamViewer button and when prompted by your web browser, click the “Run” button
- This will open a small TeamViewer window with the Tyco Security Products logo (example to the right)
- Call the Technical Support number for your region
- Provide the Technical Support team with the ID and Password from the TeamViewer window
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