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Technical Support
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Contact Technical Support service by email or phone
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By Phone
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| North America |
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Phone Number: (800) 507-6268
Alternate Phone Number: (800) 392-2873
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| Latin America and Caribbean |
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Northern Latin America:
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Colombia
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Bogota
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+57-1-344-1422
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Colombia
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Cali
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+57-2-620-7321
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Costa Rica
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National VOIP
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+506-4000-1655
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El Salvador
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San Salvador
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+503-2136-7709
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Panama
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Panama
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+507-836-6265
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Peru
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Lima
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+51-1-705-2267
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Venezuela
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Caracas
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+58-212-720-2340
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Southern Latin America
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Argentina
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Buenos Aires
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+54-11-5128-4653
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Brazil
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Sao Paolo
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+55-113-042-2838
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Chile
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Santiago
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+56-2-2938-2100
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Brazil (North)
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Contact:
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Wagner Soares
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Phone:
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+55 (21) 2108-6016 x.250
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Cell:
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+55 (21) 99153-3519
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Email:
| wsoares@tycoint.com |
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| Europe, Middle East and Africa |
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Hours: 8:00am to 6:00pm CET
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Toll Free:
+ 800 CALLTYCO (+ 800-2255 8926)
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Direct: +31 475 352 722
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Email:
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Technical Post-Sales Inquiries:
Access-support@jci.com
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| Technical Training Inquiries:
emea.training@tycoint.com | |
| All license Inquiries:
tspemealicense@tycoint.com | |
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Local Direct Dial Numbers:
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UK:
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Spain:
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(08701 238 787)
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(900 99 31 61)
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Israel:
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Germany:
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| (03-6456868)
| (0800 1806 757))
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France:
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Belgium:
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(0800 90 79 72)
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(0800 76 452)
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Italy:
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Bahrain:
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(0800 874 091)
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800-04127
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Ireland:
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Russia:
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(021/4801122)
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81080020521031
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Greece:
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UAE:
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00800-31229453
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800-03107123
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Turkey:
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00800-31923007
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| Asia Pacific |
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Hours: 9am to 5pm CST
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Toll Free:
+ 800 CALLTYCO (+ 800-2255 8926)
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Direct: +86-21-60230650
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Australia only Hotline: (61) 1 800 580 946
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China only Hotline: 4006711528
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India only Hotline: 1-800-1082-008
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Email:
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Technical Post-Sales Inquiries:
Access-support@jci.com | |
| Technical Training Inquiries:
apac.training@tycoint.com | |
All license Inquiries:
tspemealicense@tycoint.com
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Technical Support - Faster
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Support can only be granted to authorized installers. The TeamViewer button below allows you to share control of your computer and screen with the Technical Support team. If you require technical support, we recommend following these steps on the computer that you require assistance with.
- Click the following TeamViewer button and when prompted by your web browser, click the “Run” button
- This will open a small TeamViewer window with the Tyco Security Products logo (example to the right)
- Call the Technical Support number for your region
- Provide the Technical Support team with the ID and Password from the TeamViewer window
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